Search
Close this search box.

Help & Info

Shipping & Delivery

  • We are committed to ensuring your Glow Soccer Ball reaches you quickly and efficiently! Here’s everything you need to know about our shipping process:

Standard Delivery Times

  • Belgium: 3–5 business days
  • France: 3–7 business days
  • Germany: 5–10 business days
  • Other EU Countries: Delivery times vary depending on location.

Additional Details

  • Orders are shipped from our facility in Belgium.
  • Shipping times are estimated and may vary slightly during busy periods or due to unforeseen circumstances.
  • You will find detailed shipping options, costs, and estimated delivery dates at checkout.

We’re here to help! If you have any questions about your order or need assistance, feel free to contact our customer support team.

Returns & Refunds

  • Your satisfaction is our top priority! If you’re not completely happy with your Glow Soccer Ball, we’re here to make things right.

Our Return Policy

  • Eligibility: Returns are accepted within 30 days of receiving your order. Items must be in unused, original condition with all packaging intact.
  • Damaged or Defective Items: If your item arrives damaged or defective, please contact us immediately. We’ll arrange a replacement or refund at no additional cost.

How to Make a Return

  1. Contact Us: Reach out to our customer support team with your order number and reason for return.
  2. Return Shipping: We’ll provide instructions on how and where to send your item. Please note that return shipping costs are typically the responsibility of the customer unless the item is damaged or defective.
  3. Refunds: Once your return is received and inspected, we’ll process your refund to the original payment method. Refunds typically take 5–10 business days to appear.

Need Help?

If you have any questions or concerns about your return, don’t hesitate to contact our friendly support team.

We’re here to make your shopping experience smooth and worry-free!